Terms and Conditions

These terms and conditions ("Terms") govern your use of the Petals Kart website ("Website") and the purchase of products from Petals Kart ("Products"). By accessing the Website and/or purchasing Products, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website or purchase Products.

1. Product Information

1.1. Petals Kart endeavors to provide accurate and up-to-date information about its Products on the Website. However, we do not warrant that the descriptions, images, or other content on the Website are accurate, complete, reliable, current, or error-free.

1.2. Product colors may vary slightly due to differences in monitor displays and individual perception. For flower jewellery, It may possible not to get exact same flower with position, colors, shades and size. We do our best to accurately represent our Products in same as displyed items.

2. Ordering and Payment

2.1. By placing an order through the Website, you are making an offer to purchase the selected Products at the prices and terms stated on the Website.

2.2. All orders are subject to acceptance by Petals Kart. We reserve the right to refuse or cancel any order for any reason, including but not limited to incorrect pricing, insufficient stock, or suspicion of fraudulent activity.

2.3. Payment for orders must be made in full at the time of purchase through the available payment methods on the Website.

3. Shipping and Delivery

3.1. Petals Kart will endeavour to ship orders within 2 - 4 working days. Delivery time is 4-5 days in Bengaluru and 5-8 working days in all over India. However, shipping times may vary depending on factors beyond our control.

3.2. We are not liable for any delays, loss, or damage caused by third-party shipping carriers.

5. Intellectual Property

5.1. All content on the Website, including but not limited to text, images, logos, graphics, and designs, is the property of Petals Kart and is protected by copyright, trademark, and other intellectual property laws.

5.2. You may not use, reproduce, distribute, or modify any content from the Website without prior written consent from Petals Kart.

6. Limitation of Liability

6.1. To the fullest extent permitted by law, Petals Kart shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Website or purchase of Products.

7. Governing Law

7.1. These Terms and any disputes arising out of or relating to them shall be governed by and construed in accordance with the laws of India.

8. Changes to Terms

8.1. Petals Kart reserves the right to update, modify, or amend these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website.

9. Cancellation Policy:

9.1. Cancellation Period: You may cancel your order within 2 hours of placing it. Please contact our customer service team at petalskart22@gmail.com to request a cancellation.

9.2. Cancellation Process: Once your cancellation request is received and confirmed within the cancellation period, we will process your refund within 10 business days. Refunds will be issued to the original payment method used for the purchase.

9.3. Cancellation Exceptions: Orders that have already been processed for shipping cannot be cancelled. If you wish to cancel an order that has already been shipped, you may return the items following our return policy.

10. Refund Policy:

10.1. Refund Eligibility: Refunds will be issued for cancelled orders that meet our cancellation policy criteria. Refunds may also be issued in the event of damaged or defective products upon receipt.

10.2. Refund Process: Refunds will be processed within 10 business days after the cancellation request is approved. The refund will be issued to the original payment method used for the purchase.

10.3. Non-Refundable Items: Certain items, such as personalized or custom-made products, may not be eligible for refunds unless they are defective or damaged upon receipt.

11. Return Policy:

11.1. Returns: Return is available only if your product is defective or damaged. To initiate a return, please contact our customer service team at petalskart22@gmail.com.

11.2. Return Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.  Items that have been customised or personalised may not be eligible for return unless they are defective or damaged. Please don't open seal of packing if product is defective or damaged.

11.3. Return Process: Once your return is approved, you will be provided with instructions on how to return the item. Return shipping costs may be the responsibility of the customer unless the return is due to our error or a defective product.

12. Contact Us

12.1. If you have any questions or concerns about these Terms, please contact us at petalskart22@gmail.com.